Xử lý lỗi CRM 2011 email router service không khởi động được

If you are not on Update Rollup 13, to resolve this problem, follow these steps:

1. Delete the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file.
   
   Notes
   • By default, the Microsoft.Crm.Tools.EmailAgent.SystemState.xml file is in the following folder:
     C:\Program Files\Microsoft CRM Email\Service
   • By default, the Service folder is a hidden folder. To see this folder, you must change the Windows Explorer settings to display hidden files and hidden folders.
2. Restart the Microsoft Dynamics CRM E-mail Router Service.
   
   The Microsoft.Crm.Tools.EmailAgent.SystemState.xml file is re-created.

Nguồn: 
http://support.microsoft.com/kb/954522

hoặc
http://nerdsknowbest.blogspot.com/2013/01/configuring-crm-email-router-to-run.html

Convert Account or Contact record back to Lead?

For the accounts, if you really want them back as leads, I would use the Export to Excel feature. Then save, the file in csv import and then use the CRM import tool to birng the records in as leads.


To change a lead to an account, user the qualify action on a lead record. You can the create an account and opportunity.

 

MS

Date Fields on Activities in Microsoft Dynamics CRM

Activity Type	Name on the Form/Behavior
Name in the Activity Pointer	Start Date	Due Date	Actual Start	Actual End	Last Updated	Date Created	Regarding
Appointment	Start Time	End Time	Actual Start (Fills in with Created On and then can be changed)	Actual End (Fills automatically on unless filled in)	Modified On	Created On	Regarding
Campaign Response	Scheduled Start	Follow-up By			Modified On	Created On	Customer
Email	Start Date (Fills in with Due Date if available, but is typically not filled in)	Due Date			Modified On	Created On	Regarding
Fax	Start Date (Fills in with Due Date and then can be changed)	Due			Modified On	Created On	Regarding
Letter		Due			Modified On	Created On	Regarding
Phone Call		Due			Modified On	Created On	Regarding
Task		Due			Modified On	Created On	Regarding

Nguồn: http://www.powerobjects.com/blog/2010/10/05/date-fields-on-activities-in-microsoft-dynamics-crm-2/